Operations Support Agent - Associate

Join FedEx, a global leader in logistics and supply chain solutions, as an Operations Support Agent - Associate in beautiful Bali. This entry-level role offers a unique opportunity to kickstart your career in a dynamic, fast-paced environment while enjoying the island's vibrant culture and stunning landscapes. As an Operations Support Agent, you'll be the backbone of our operations, ensuring smooth and efficient daily processes.

In this role, you'll use tools like FedEx's proprietary software and SAP to manage and track shipments, coordinate with our global network, and provide exceptional customer service. This is your chance to grow with one of the world's most respected companies, gaining valuable experience and professional development opportunities.

📋 Tanggung Jawab Pekerjaan

• Assist in the processing and tracking of shipments using FedEx's proprietary software and SAP.
• Coordinate with the global FedEx network to ensure timely and accurate delivery of packages.
• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintain accurate records and reports of daily operations.
• Collaborate with team members to improve operational efficiency and streamline processes.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Participate in training programs to enhance your skills and knowledge.
• Assist in the resolution of any operational issues that may arise.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum 1 year of experience in a customer service or administrative role.
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with FedEx's proprietary software and SAP is a plus.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, team-oriented environment.
• Strong problem-solving and decision-making skills.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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