Online Sales & Customer Service Officer - Admin Sales (Remote Friendly)

Join Pro JerseyMX as an Online Sales & Customer Service Officer and play a pivotal role in driving our e-commerce success! In this dynamic position, you will be the bridge between our brand and customers, ensuring seamless online transactions, delivering exceptional customer service, and contributing to our growth in the competitive fashion industry. Based in Sukoharjo, Jawa Tengah, this role offers a unique opportunity to work remotely while maintaining a strong connection with our local market.

As an Online Sales & Customer Service Officer, you will handle daily operations on our e-commerce platform, including order processing, inventory management, and customer inquiries. You will also be responsible for maintaining our brand image and ensuring customer satisfaction through proactive communication and problem resolution. This role is perfect for someone who thrives in a fast-paced environment and is passionate about both sales and customer service.

At Pro JerseyMX, we are committed to providing a supportive and innovative work environment. Join us and be part of a team that values your contributions and helps you grow professionally.

📋 Tanggung Jawab Pekerjaan

• Manage daily operations on our e-commerce platform, including order processing, inventory management, and customer inquiries.
• Ensure seamless online transactions and provide exceptional customer service.
• Maintain and enhance our brand image through proactive communication and problem resolution.
• Monitor sales performance and provide regular reports to the sales team.
• Collaborate with the marketing team to promote our products and drive sales.
• Handle customer complaints and resolve issues promptly to ensure customer satisfaction.
• Provide training and support to new team members.
• Stay updated with industry trends and best practices in e-commerce and customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in online sales, customer service, or a similar role.
• Proficient in using e-commerce platforms such as Shopify, WooCommerce, or Magento.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Familiarity with CRM tools like Salesforce or HubSpot is a plus.
• Ability to work in a fast-paced and remote environment.
• Passion for the fashion industry and a customer-centric approach.

🛠️ Keahlian

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